Epygi Quadro M8L IP PBX for small to medium business 1-96 users
Epygi M8L
Product Overview Your small business demands feature-rich and price-competitive IP PBX solutions. The QuadroM8L answers that demand with increased IP ports and enhanced features tailored to your office needs. Offering eight FXO lines and supporting up to 96 IP phone allowing for 45 concurrent calls, the QuadroM8L facilitates expansion within growing companies. Additionally, audio input and output ports have been added to the QuadroM8L for music on-hold and paging speaker connections. Added storage options include a compact flash slot or an external FTP server for recorded calls or system backups.
Along with the features included for free on your IP PBX box, advanced features are also available as licensable items. This gives you the ability to choose what you pay for instead of being locked into a one-size-fits-all solution. Although the QuadroM8L is designed for medium-sized offices, you can feel satisfied in knowing you have purchased an enterprise-grade solution backed by Epygi's support and guaranteed reliability.
Key Facts Analog Phones 2 IP Phones 32 Addtional IP phones with keys Up to 96 in blocks of 16, 32 or 64 Concurrent Calls 45 FXO PSTN Ports 8 Ethernet LAN Ports 1 Ethernet WAN Ports 1 Compact Flash Slot For Additional Memory 1 Audio Input 1 Audio Output 1 Steel Enclosure Mount 1
IP Phone Expansion Key This phone expansion key enables up to 16, 32 or 64 additional local IP phone extensions on the QuadroM8L. These additional key purchases can bring your unit to a maximum of 96 total IP extensions.
Automatic Call Distribution (ACD) Automatic Call Distribution (ACD) is a purchasable feature to support call center environments allowing for more customizable call distribution management. Adding this feature to your IP PBX product will allow your system the ability to be used as an IP call center. The following describes how ACD can distribute your calls in different ways:
All Agent Ringing — All of the Agents’ phones will ring simultaneously with an incoming call.
Round Robin — Each of the Agents’ phones will ring sequentially until the call is picked up by an Agent.
Longest Idle — The call is sent to the Agent who has been idle the longest since their last call.
Less Busy During Last Half Hour — The Agent who has been the least busiest during the last 30 minutes will receive the call.
Random Hunting — Calls are routed to Agents at random.
Skills — The Agent who has the highest composite skill grade will receive the call.
With this feature installed, you will also have access to the Statistics Monitoring and Reporting (SMR) tool. This Windows® application will provide real-time agent call details for future review.
PDF Downloads
Automatic Call Distribution Tech Data Sheet
Barge-In Three unique features are enabled when the Barge-In license is activated. Silent Monitoring, Agent Whisper and Supervisor Barge-In are made available as enhanced features for authorized users on the IP PBX. These features do not require the ACD Activation key to be installed.
Silent Monitoring: Supervisors are able to listen in on calls by dialing *91+extension number with no audible notification to the Agent or incoming caller.
Whisper Mode: Supervisors are able to listen in on calls and advise Agents on what to say to the incoming caller. Supervisor's comments are only heard by the Agent. The Supervisor can activate Whisper Mode by dialing *92+extension number. The Agent dialed will hear an audible tone to notify them that their Supervisor has joined the call.
Supervisor Barge-In: ACD Supervisors are able to join established calls and have three-way calls by dialing *93+extension number. All call participants will hear an audible tone to notify that another party has joined the call.
PDF Downloads
Barge-In Tech Data Sheet
Auto Dialer The Auto Dialer feature allows you to automate outbound calls directly to your clients. The messages played to the clients can be pre-recorded and updated regularly. The list to call can be created in any spreadsheet application and exported to .CSV format. The clients contacted can be prompted to respond to the information with pre-set options delivered by the automatic call. The Auto Dialer Expansion license is also available for purchase, and it increases the number of concurrent outbound calls by one.
PDF Downloads
Auto Dialer Tech Data Sheet
Call Recording Call Recording is used to record PBX, SIP or PSTN calls on the Quadro and store the recordings either locally on the Quadro by using internal memory or on an external server. The QuadroM8L can support up to 20 ports of simultaneously recorded calls. Calls are recorded by either pushing the record button on your IP phone, programming specific extensions to be recorded or recording every active call. Calls made to the Auto Attendant, voicemail or those that are pure pass-through cannot be recorded.
PDF Downloads
Call Recording Tech Data Sheet
Audio Conference Bridge Audio Conference Bridge is an integrated conferencing feature that allows your company to stay connected and current around the globe. The QuadroM8L can have a maximum of 32 conferencing ports with purchasable feature keys.
The number of available ports determines how many active users can be on the individual conference bridge at one time. Each user off the conference bridge can have their own unique conference ID.
Video Conferencing Audio conferencing has always been the method for group communication, especially for remote users. Today, video is more affordable and offers an additional return on investment when addressing remote communication needs. The ability to visually describe something, or determine moods and gestures, greatly increases the effectiveness of remote communication.
This feature is available after activating the appropriate feature key, in addition to purchasing the Audio Conferencing license. On the QuadroM8L, five licenses can be purchased for a total of 10 video conference participants in all active conferences. The maximum total number of video and audio participants in all active conferences is 32.
Desktop Communication Console (DCC) The Epygi Desktop Communication Console (DCC) is a Windows-based, desktop presence powered communication tool. This productivity tool allows you to view the current status/presence of team members in their office, instantly click to dial those users, open chat sessions, update your presence with pre-configured states and add custom text. Other features include visual voicemail, call history, access to Outlook or LDAP directories and speed dial lists.
On the QuadroM8L, the basic user license allows for 20 watched extensions, and the professional user license allows for 100 watched extensions.
3PCC Activation License The Quadro PBX family now has a full featured Application Programming Interface (API). With this new feature, applications can be designed to gain direct access to the IP phone system to enhance the feature offerings of this system.
iQall iQall is Epygi’s iPhone application, which allows you to establish calls between your iPhone and another number anywhere in the world. If you have a GSM plan on your iPhone with free incoming calls, your plan will not be charged for outgoing calls, which greatly decreases the overhead expenses of your company, especially on international calls. This application is available for all of our Quadro IP PBX products.