The Epygi 2x2 is a great little system with all the same features of the larger system the only difference is the limit of phone that you can connect to the system a total of 26 with 24 IP extensions and 2 Analogue extension (analogue extensions are used for faxes, cordless phones, conference phones and more). All My Business Voice technicians are trained in the installation of the Epygi 2x2 system. Standard features Include
Voicemail (for all extensions & company business hours)
Voicemail to email (sends your voicemail as a Wav audio file to your email address)
Auto attendant (press 1 for sale 2 for accounts)
remote extensions (have an extension in you house free communications)
call queues (system will answer the incoming call and place it on hold automatically)
ring groups
and more.....
Product Overview The Quadro2x2 is designed for your small office or self-sufficient branch with as many as 26 workers. This solution offers two FXO analog PTSN connections, two FXS analog station ports and supports up to 24 IP phones. The Quadro2x2 allows you to make up to 20 simultaneous IP calls (as many as four through a VPN tunnel), in addition to the PSTN line. Also, this phone system is equipped with a built-in router with LAN and WAN ports to manage your office’s data network.
The Quadro2x2’s analog phone network connection ports make it possible to connect fax machines or retail point of sale stations; however, your everyday calls are routed through IP phones in order for your company to take advantage of the cost savings and breadth of VoIP features. For small business environments that are looking to migrate from an analog Key System to an IP PBX, the Quadro2x2 and its Call Park enhancements can emulate Key System features, yet still allow you to take advantage of PBX functions.
Key Facts Analog phones 2 IP phones 16 Additional IP phones with keys Up to 24 Total extensions 26 Concurrent calls 16 Traditional phone ports 2 Ethernet LAN ports 1 Ethernet WAN ports 1 Features Included with Your Quadro IP PBX The following is a list of available features that come free and already installed on your Quadro IP PBX product.
Administrative
Call Answering
Call Management
Call Screening
Convenience
Cost & Bandwidth Saving
Epygi Media Streamer (EMS)
Utility
HotCall Add-In for Microsoft Outlook
HotKeyCall
Quadro Configuration Console (QCC)
System Security Software
Unified Communications
Administrative Automatic Backup/Download of Quadro ConfigurationThis feature provides automatic scheduled backups and downloads of Quadro’s configuration to a LAN PC or WAN location. Automatic Firmware Updates for IP Phones This feature allows your Quadro to identify the firmware on each installed IP phone and automatically load the proper firmware updates. Automatic Quadro Firmware UpdateThis feature allows your Quadro to detect newer versions of its IP phone firmware and automatically install updates from an Epygi-hosted site. CDR Tags for BillingCDR tags eliminates the need for hand-coding of invoices by department, etc.Daylight Savings Time AdjustmentThis feature allows your Quadro IP PBX to automatically adjust for daylight saving time.Custom Language supportYour system's voice prompts can be configured to fit a variety of different downloaded languages.Enhanced System Logging SupportThe Quadro IP PBX’s Graphical User Interface (GUI) has extensive logging utilities to assist in gathering information for problem resolution. IP Phone Plug-and-PlayPlug-and-Play allows Yealink to automatically acquire an extension on the system and auto-configure without you having to intervene. Quadro FXO4 and FXS Gateway Auto ConfigurationThe Auto Configuration allows your Quadro IP PBX to detect and automatically configure ports added via the Quadro FXO4 and FXS Gateway. The new ports appear in the IP PBX's Graphical User Interface (GUI). Remote IP Phone SupportYou can be remotely located from the Quadro IP PBX and can take advantage of the same features as if you were in the office. Voicemail Setup via PhoneThis feature allows the voice-enabled wizard to guide you through setting up your personal recorded username, password and voicemail greeting per extension. Call Answering Auto AttendantThe Auto Attendant feature is an Interactive Voice Response (IVR) system that replaces a human operator and directs calls to the appropriate extensions or voice mailboxes. It engages callers through pre-recorded or synthesized audio prompts. Call HuntCall Hunt allows incoming calls to ring on a number of lines so that the first available person can answer the call. Call PickupCall Pickup allows you to define pickup groups by grouping extensions together. Any phone in the building can be used to answer a call that is ringing on another extension within the designated pickup group. Call QueueThis feature allows incoming callers to be held in a queue while they listen to a customizable recorded message. The caller will then be sent to voicemail or redirected to another extension. Extension StatusThis feature allows a receptionist’s phone to monitor multiple managers’ phones and provide information on the extension’s status - off-hook, on-hook or ringing. Hot DeskingHot Desking allows an office with multiple workers using a single physical work station at different times to log in to the handset and use it as their own extension. Multi-Company ReceptionistThe Multi-Company Receptionist feature allows one receptionist to answer calls from predetermined PSTN/IP lines, each identified to a specific company, saving you time and money. Simultaneous RingWhile covering several managers’ extensions, this feature allows a receptionist’s phone to ring simultaneously with each extension, while showing which manager is being called through the caller ID. Call Management Call HoldCall Hold keeps one line "off hook" and connected while you make or receive a call on another line. You also have the ability to take the original call off hold and resume the conversation. Call ParkWhen a call is “parked,” it is put on hold at a specific extension number to be resumed by someone on another phone. That person can pick up the call by keying the displayed extension number. If no one is available to take the call at the other location, it will “ring back" to the original extension alerting the person who originally parked the call. Call TransferCall Transfer enables you to forward incoming calls to another telephone or extension.Call Waiting Call Waiting alerts you that you have an incoming call on an engaged line, allows you to hold your current call, take the second call and gives you the ability to switch back to the original caller. Three-Way ConferencingThis conferencing feature allows the caller and two other parties to speak together on one connection. Call Screening Call BlockingCall Blocking prevents calls from pre-selected numbers from ringing through. This feature gives you the opportunity to avoid unwanted callers. Direct Transfer to a Voice MailboxThis feature allows a caller to be transferred directly to the voicemail of another user.Distinctive RingingThe Distinctive Ringing feature gives you the opportunity to program your IP phones to produce distinctive ring tone sounds for identified callers and to categorize incoming calls made to direct lines (service, sales, billing, etc.). Do Not Disturb, This feature allows you to route all your incoming calls through the PBX directly to your voicemail. The phone will no longer ring when this setting has been switched on. Hiding Caller ID This feature allows you to block your phone number from being identified by the call recipient. Convenience Auto RedialCallers who get a busy signal will be alerted if the line they are calling becomes available during a specified period of time. A distinctive ring functions as an alert for when the call is connected. You only need to pick up the phone to be connected to the number you were trying to reach. Call Paging Call paging allows you to dial into the overhead or external speakers in order to make voice announcements. Corporate DirectoryThis feature provides incoming callers with the ability to scroll through a company directory and dial the desired extension automatically. Intercom the Intercom feature allows for room-to-room communication via telephone sets.Speed DialSpeed Dial gives you the ability to "save" frequently called numbers so that they can be easily dialed with an assigned shortcut of two or three digits. Cost & Bandwidth Saving Call StatisticsThe Call Statistics feature gives you the ability to track and report facts (call recipient, length of call, on-hold time, etc.) on incoming and outgoing calls per extension. Dial Plans (Call Routing)Call Routing allows calls to travel through a network along a pre-determined path to the end user. This feature helps determine the least expensive way and/or least congested path to route a call. Incoming calls can also be grouped according to area code and routed to specific customer service reps who manage different geographic regions. Time of Day Dialing Time of Day Dialing makes it possible for calls to be routed according to the time of day. This enables you to pre-select where a call will be directed in regards to time. Epygi Media Streamer (EMS) This feature allows your on-hold party to listen to music streamed by the EMS, which has the ability to play MP3 files instead of the pre-recorded voice stored on your Quadro. This feature gives you the ability to play different streams for each extension, to play very long audio files and allows the playlist selection to be easily changed. This feature is available with our Quadro PBX system running version 5.1.17 or greater.
Utility Hold Music (WAV File Upload)The Hold Music feature allows callers to hear music or a recorded message while on hold or waiting for other participants to arrive on a conference call. T.38 Fax, Fax Relay and Clear Channel Fax the T.38 fax relay standard permits faxes to be transported across IP networks between existing fax terminals. A clear channel gives full use of the bandwidth for this purpose. Hot Call Add-In for Microsoft Outlook The Hot Call Add-In application works with Microsoft Outlook allowing incoming and outgoing calls to be made within the native Outlook interface. The free application can be used on any Epygi IP PBX running version 5.1.17 or greater.
HotKeyCall HotKeyCall is a Microsoft Windows software application, which allows for PC users to dial telephone numbers directly from their desktop on any application window (e.g. web-browsers, e-mail client, text documents, etc.). This can be done by simply highlighting the number you wish to dial and pressing a predefined hot key sequence (e.g. Ctrl-Y).
Quadro Configuration Console (QCC) The Quadro Configuration Console (QCC) application allows you to centrally manage a network of Quadro units from a single desktop PC. The following QCC features allow for efficient and convenient administration of the Quadro network:
Automatic Login to Quadro Web Management Allows for automatic log-in to the Quadro WEB server Reboot Allows you to remotely initiate a system reboot Configuration Backup Allows the network of Quadro units to be backed up and downloaded to your PC Configuration Restore Allows a backup configuration file to be uploaded and restored on your Quadro units Firmware Update Allows firmware files to be uploaded and installed on your Quadro units Legible Configuration File Upload Allows configuration files to be sequentially uploaded to your Quadro units Language Pack Upload Allows language packs to be uploaded to your Quadro units Upload Company Details Allows your company details, such as static and dynamic logos, to be uploaded to your Quadro units Upload Custom Scenario and Voice Messages Allows attendant custom scenario and WAV files, compressed to a “tar.gz” file, to be uploaded to your Quadro units Watch Video
System Security Software The System Security Software feature protects your IP PBX against external hackers, who could have the ability to reconfigure your system through eavesdropping, Denial of Service (DoS) or Theft of Service (ToS). Not only does the software prevent the above through internal protections, but each line also has the ability to be password protected through the security system. Unified Communications Call Relay, the Call Relay feature allows an external call to be relayed through your IP PBX box to an external line or vice versa. This feature allows the call to be routed through one number, thus not revealing the private number of an external phone line. This feature is especially useful when an employee is out of the office. The employee can receive the call on their cell phone through the internal line of the PBX as if they were in the office. Call Forwarding allows you to program your PBX to automatically redirect incoming calls to another number- a mobile phone or home phone for example. Find Me, Follow Me, The Find Me Follow Me feature permits employees to have calls track them down wherever they are. This Quadro feature makes your employees more efficient, because it gives them the ability to handle office tasks from any location. Receive Notification of System Events via Text MessageThis feature gives you the ability to choose to receive notice of “events” (calls, voice mails, etc.) from the PBX to your mobile phone in the form of a text message. SurveillanceYour Epygi IP PBX is capable of combining your voice, video and surveillance products in order to create one integrated solution for your business. This surveillance feature allows you to receive 24/7 security updates to your email, video phone, cell phone, etc. so you can maintain a secure environment for your employees and visitors of your business. Unified Messaging integrates different message types - voicemail, email, text messaging, fax - into a single box that is accessible from a variety of devices, including your office phone, PC and cell phone. Voicemail is a centralized system of managing phone messages for a group of people. Voicemail allows you to receive, answer and manage your phone messages from different locations, sometimes tailoring a response to different callers. Licensable Features for Your Quadro IP PBX The following is a list of advanced features that can be purchased as licensable items for your Quadro IP PBX product. By offering licensable features, Epygi gives you the ability to choose what you pay for instead of being locked into a one-size-fits-all solution. These enhanced features can be added at any time during or after your IP PBX purchase.
IP Phone Expansion Key This phone expansion key enables up to 8 additional local IP phone extensions on the Quadro2x2. These additional key purchases can bring your unit to a maximum of 24 total IP extensions.
Auto Dialer The Auto Dialer feature allows you to automate outbound calls directly to your clients. The messages played to the clients can be pre-recorded and updated regularly. The list to call can be created in any spreadsheet application and exported to .CSV format. The clients contacted can be prompted to respond to the information with pre-set options delivered by the automatic call. The Auto Dialer Expansion license is also available for purchase, and it increases the number of concurrent outbound calls by one.
Desktop Communication Console (DCC) The Epygi Desktop Communication Console (DCC) is a Windows-based, desktop presence powered communication tool. This productivity tool allows you to view the current status/presence of team members in their office, instantly click to dial those users, open chat sessions, update your presence with pre-configured states and add custom text. Other features include visual voicemail, call history, access to Outlook or LDAP directories and speed dial lists.
On the Quadro2x2, the basic user license allows for six watched extensions, and the professional user license allows for 30 watched extensions.
3PCC Activation License The Quadro PBX family now has a full featured Application Programming Interface (API). With this new feature, applications can be designed to gain direct access to the IP phone system to enhance the feature offerings of this system.
iQall iQall is Epygi’s iPhone application, which allows you to establish calls between your iPhone and another number anywhere in the world. If you have a GSM plan on your iPhone with free incoming calls, your plan will not be charged for outgoing calls, which greatly decreases the overhead expenses of your company, especially on international calls. This application is available for all of our Quadro IP PBX products.
