About Our Company & Work

My Business Voice started in Sydney and now is Australia wide providing the next generation VoIP phone systems, MBV has over 13 years experience in the industry, committed to delivering quality Voice over IP (VoIP) telephone solutions. We are always up to date with the latest in  telecommunications technology so we can tailor design the best and most cost effective solution for you and your needs. 

At MBV we pride ourselves on service and selling quality products such as Yealink a leader in VoIP products and software, all Yealink phones are tested and approved for our Hosted PBX platform. We are also pleased to be a partner of Yealink and all staff members are Yealink certified installers. We always get a kick out of saving our customers money on their existing bills and showing all the new and wonderful features they can have and all for a lower price than they once paid for their communications. All of our services are dedicated for business customers only we only sell business grade products and services this is why we stand out from the rest because we have built a quality VoIP network for business.

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VoIP and Hosted PBX Blog

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Hosted PBX News from My Business Voice
latest offerings to small and medium business to help productivity and save money on telecommunications infrastructure, one of the most popular features that come with a Hosted PBX is the ability to move your business any where while retaining your main telephone number. We are a complete Telco with the ability to port your existing telephone number from any carrier within Australia, we can host your number on our network and point it to any address within Australia.

Other features that help small business is the ability to connect remote offices or remote workers into the telephone system for easy communication, this feature will give you free communications across multiple offices. Think about the possibilities this opens instantly intercom directly to a staff member across the country, transfer calls, send instant messages and direct call to voicemail and more.

Our business features also have a corporate look and feel first impressions are essential to your organization have a customized introduction greeting when a customer calls you, once the caller listens to your greeting give them a range of options for different departments within your organization. This feature will make calls flow directly where they are needed most without the need for the caller to be transferred multiple time which is frustration for the caller and the staff member.

If all the feature benefits for moving your company to a VoIP system isn't enough of an incentive maybe you should like at the cost saving. In a traditional hardware PBX you have PSTN or ISDN telephone lines which can add up to a huge cost in rentals and call costs, moving to VoIP helps lower your monthly bills as you only need the one telephone number our system will multiply the one number for simultaneous calls. Each call is much cheaper then conventional phone plans VoIP can run multiple calls over a single copper pair where traditional PSTN requires one copper pair for one call.

Your communications infrastructure is one of the most important tools your company has don't settle for second best this investment needs to be planed out and well executed. Find out the key features you require the right internet connection as all the small things will determine the outcome. Do your research on the telecommunications provider you select, questions to ask

• are you a member of the TIO
• are your staff members trained in the telecommunications industry
• get a reference with an existing customer
• ask about where your services are hosted
• what disaster recovery is in place
• ongoing service requirements
  
  
  
  
  
  

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Hosted PBX Involving Feature List
My Business Voice has an extensive feature list and this list is always growing, we listen to our customers needs and take on board each and every companies requirements as everyone one is different. When choosing a Hosted PBX system for your business make sure you have access to the following feature list here, the system feature we offer do not come with an added cost we simply offer all feature to everyone for the same price.
The features we offer lets start with the basics transfer, hold, park, intercom, custom music on hold, extension presence, phone directory, voicemail, voicemail to email and so on.....

We also offer a range on call center options where a manager can monitor differnet staff members extension for their phone in a few ways.

Listen in
A manager can listen in on a staff members conversation for training purposes
Whisper
A manager can dial a code and talk to the staff member without the caller hearing the manager, the manager can train new staff on each call.
Barge in
This is where a manager can dial a code and simply barge into a call and both parties can here the manager.

Another advantage of our system is connecting other office together on the same telephone system for example you have a head office in Sydney with 8 staff members and you open a second office in Melbourne. We can offer you a package where all phones in Sydney and Melbourne connect to the one phone system just like everyone is in the one location, this gives you the flexibility to communication seamlessly together as one and all for Free.

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